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Refund and Returns Policy

Welcome to the Lone Willow Farm Refund and Returns Policy page. We aim to ensure your satisfaction with our products and services. This policy outlines the conditions under which you may be eligible for a refund or return, including timelines, product conditions, and any applicable exclusions. Our goal is to make the process straightforward and fair, ensuring you have a positive experience with us. Please review the full policy for details, and don’t hesitate to contact us with any questions or concerns.

1. Return Eligibility

  • Items eligible for return must be in their original condition, unused, and undamaged.
  • Returns must be initiated within 14 days of the purchase date.
  • Certain items, such as live animals, custom orders, and special orders, are non-returnable unless they arrive damaged or defective.

2. Non-Returnable Items

  • Live animals (unless they arrive in poor health or not as described).
  • Fertile eggs (due to their perishable nature).
  • Items marked as final sale or clearance.

3. Return Process

  • To initiate a return, please contact us via our Contact Us page with your order number and reason for return.
  • Once your return request is approved, you will receive instructions on how to return the item(s).
  • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

4. Refunds

  • Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
  • Refunds will be processed within 7-10 business days to your original payment method.
  • Shipping fees are non-refundable, except in cases where the return is due to our error.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery.
  • We will arrange for a replacement or refund as quickly as possible at no additional cost to you.

6. Exchange Policy

  • We do not offer exchanges at this time. If you would like to exchange an item, please follow the return process and place a new order for the desired item.

7. Cancellations

  • Orders may be canceled within 24 hours of purchase, provided they have not yet been shipped.
  • To cancel your order, please contact us via our Contact Us page as soon as possible.

Contact Us

If you have any questions or concerns about our return policy, please reach out to us via our Contact Us page. We are here to help!